Refund policy

All Sales Are Final:

Please note that due to the digital nature of our products, all sales on sightdept.com are considered final. We provide digital goods that cannot be returned or exchanged once they are downloaded, which is why refunds are typically not supported.

Exceptions to the Policy:

However, we understand that exceptional circumstances can occur and are committed to customer satisfaction. Therefore, refunds may be offered on a case-by-case basis in the following scenarios:

Non-Delivery of Product: If you do not receive a download link for the digital product you purchased, please contact us within 5 days from the purchase date. After verifying the issue, we will resend the download link via email.

Incorrect File Sent: In the rare event that the file delivered is not what was originally described or is faulty, please contact us immediately with your purchase details. Upon verification, we will provide you with the correct file.

Accidental Multiple Purchases: If multiple licenses or products are purchased accidentally for the same item, SIGHT DEPT reserves the right to issue a refund for the duplicate transactions upon request. Please provide all relevant transaction details to facilitate this process.

Reporting Issues or Difficulties:

For any trouble with your purchase, or if you have any questions or concerns, please do not hesitate to contact our support team at sightdept@gmail.com. We aim to resolve any issues promptly and efficiently.

Refund Process:

To request a refund, please send us a detailed email including your order number, the reason for the refund request, and any supporting evidence to the aforementioned email address. Refund requests will be reviewed within 1-7 business days, and we will notify you of the outcome.

Contact Information:

For further inquiries or assistance, please get in touch with us via email at info@sightdepartment.com.